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February 23 2018


Data Recovery Software Free Download

Keeping a satisfied, repeat customer is an ongoing 
<!-- x-tinymce/html --> Data Recovery Software Free Download  challenge that all retail outlets face, especially when it comes to building a solid bottom line.
Many factors – positive and negative – can influence bottom line performance, so quantifying the financial return on investment of any new initiative can be difficult. One solution for maintaining customer loyalty is the implementation of a solid mystery shopping program.
“Most companies create a mystery shopping program around a singular need, like an employee incentive or franchisee compliance program,” Matt Wozniak, president and CEO of National Shopping Service, said. “The department responsible for administering the mystery shopping program gathers the field observations and disseminates the information to their group. However, there is a plethora of data that can be extracted and utilized by almost every department within an organization.”
The behavioral return on investment in mystery shopping programs can be readily measured, though, provided the results are effectively used to change employee behavior.
For example, if a mystery shopping program reveals that employees fail to acknowledge customers when they enter the store 50 percent of the time, the company might take specific steps to ensure that employees understand that it is expected of them to greet customers within 30 seconds of arrival. Subsequent mystery shopping might reveal that customers are greeted within 30 seconds 95 percent of the time. Thus, the return for the company is that a specific expected employee behavior has improved by 45 percent.
The financial value of that improvement may be hard to gauge, but consider the benefits of customer retention: a customer who is made to feel welcome and valued is far more likely to do business with a company than a customer who is ignored.
“Customer turnover and defection is a killer for businesses,” said Wozniak. “Keeping a customer for three to six months probably won’t be long enough to recover your initial acquisition expense (advertising, promotions, etc.) for that customer.”
There’s no end to the ways a business can subtly build its bottom line, such as suggestive selling, soft selling, or add-ons. To an extent, all of it works. And it works even better when combined with the goal of maintaining a satisfied repeat customer.
“The numbers can be staggering when you look at 
<!-- x-tinymce/html --> recovery app for android mobile  how minute changes in frontline staff behavior can influence revenues into millions of dollars,” Wozniak said. “If done correctly, companies can generate a happier, better informed and more satisfied repeat customer.”
As a hypothetical example, Wozniak says that at a store averaging 7,000 transactions per week in a 100-store chain, motivating the frontline staff with incentive programs, actionable mystery shopping feedback and refresher training on suggestive selling can improve bottom line numbers dramatically.
“Just increasing the frequency of suggestive selling on items valued at $1 from the typical 10 percent to 11 percent of transactions, the annual gross revenue can increase by $364,000,” Wozniak explained. “The trick is discovering how managers can motivate frontline employees to consistently and effectively offer revenue-increasing items or services to the daily customer flow.”
Implementing a non-biased monitoring tool like a mystery shopping program, along with enhanced training and constructive feedback, is a step toward the goal of maintaining customer loyalty.
“Most staff members at a convenience store, for example, are initially uncomfortable selling because they’re cashiers, after all, not salespeople,” Wozniak said. “They feel as though they are bugging the customer or are being forced by management to sell something the customer didn’t want in the first place. And at peak customer flow times, suggestive selling becomes just another task that slows down queue times.
“If frontline staff understands effective and unobtrusive selling techniques and has feedback tied to incentive on their performance, the end result will be happier customers, staff receiving positive reinforcement for a job well done, and greater revenue – a win-win-win.”
Mystery shopping programs produce valuable information about customer expectations for a business’s product or service, and how the staff follows company directives. It’s all about the perception of brand performance and how it affects the bottom line.
“Contrary to popular belief, most customers don’t want an exceptional, over-the-top experience during every interaction,” Wozniak said. “They want a routine, pleasant, stress-free, predictable interaction. Exceeding the customer’s expectations every visit is not realistic and is not obtainable for any period of time.
“The key is to identify the correct opportunities for exceptional service and then execute your plan flawlessly and exceptionally.”
To determine which customer behaviors affect a business’s revenue and expenses, Wozniak suggests making a list of four steps.
Step 1: Outline what you want your customers to do more often or less often. Wozniak emphasizes that each item must be “measurable” and something “to be observed.”
“This list would not include customer feelings, opinions or attitudes. Only things that can be measured and observed,” Wozniak said.
Step 2: Wozniak suggests reviewing the list created in Step 1 and remove any items that cannot be influenced by staff interaction or equipment speed. The new list should only include items where specific staff behavior (or equipment performance) can influence customer behavior.
Step 3: Determine how the staff will need to be trained to affect each customer behavior modification, how it will be measured, how the incentives to perform will be implemented, and what equipment needs to be upgraded, refurbished or replaced – plus the cost to implement each part of the step.
Step 4: Create a potential revenue generation (or savings) for each customer behavior alteration process. These will be estimates.
In addition, historical references can be gleaned from mystery shopping providers based on an industry’s specific needs.
“For example, ‘What will we save if we reduce returns by 2 percent?’ or ‘What will we save if we can reduce shrinkage by 4 percent?’” Wozniak suggests. “Or to implement suggestive selling, a retailer could ask, ‘What would the affect be on gross revenue if we increase 10 percent of all sales by $2.50?’ or ‘What will the savings be if our 800 complaint line receives 7 percent fewer calls?’
“By comparing the costs in Step 3 to the potential additional revenue or savings in Step 4, a list of viable staff and equipment changes can then be put into place.”
Wozniak points out that 
<!-- x-tinymce/html --> Ios Data Recovery Free  covert operatives – or mystery shoppers – are typically a business’s existing customers. These shoppers are ideal for research because “they retain their individual perceptions of quality, service and cleanliness, but have been given fundamental client-based expectations.”
“Mystery shop data is best viewed over time, taking the aggregate picture as a more accurate representation of how your customers see you and your operation,” Wozniak said.
The theory is: Though customers generally are not experts in the businesses where they shop, they do know good service when they receive it, a quality product when they purchase it, and a maintained facility when they see it.
“Customers want to be comfortable with a business and know that they’ll always be treated right,” Wozniak concluded. “Customers also know that on those occasions when a business falls short – and they will – they’ll make an ‘exceptional’ recovery to show that they’re needed, and they want their business.”

November 07 2017


Why Do You Need A Window Online Data Recovery From Usb

Window cleaner is a much sought after software. Here is 
<!-- x-tinymce/html --> Online Data Recovery From Usb  some information on what Windows cleaner does and how it helps you run your computer error free.

Window cleaner has become an absolute necessity these days because every time you use your computer, every webpage you visit, every image and file – whether multimedia or a movie file - you see, are stored in it. This takes up a lot of disk space, which is quite valuable in terms of storage space. You probably use a number of software, as most do, and every software saves some information or the other. Through this information, all your activities can be tracked and traced, invading your privacy. Windows cleaner is a tool that helps remove all these traces, and much more to help run your computer better and faster.

What most computer users do not realize is that every single online activity of theirs can be easily tracked. Internet history files, cookies of the sites you visit, and your browser cache are a storehouse of all your online activities. Through these logs, your privacy can be trespassed. These files are not required, and must be deleted after you have finished using your computer. These unwanted files take up precious disk space and slow down your complete system. This is why you need a Window cleaner – to help clean up all these unwanted information.

What Will A Windows Cleaner Do

Window registry cleaner will free your computer of all 
<!-- x-tinymce/html --> Ios Data Recovery Free  stored information, which are not required, and which are a danger to your privacy. Different cleaners have different features, depending on what you require. Windows cleaner that merely deletes the files may have a limited benefit, as a variety of data recovery tools available can help recover the data. Certain Window cleaners have a feature that further shreds the deleted files and folders.

Though a Windows cleaner is an all-in-one cleaning tool, it comes with various features. All such cleaners are flexible tools that clean up the history of your activities, both online and offline, and restore hard disk space. Some cleaners come with features, such as secret bookmarks, stealth cleaning, and hide browsers, among many others. Certain other features include optimizers that clean all obsolete files and files that are pure junk. Certain features also find duplicate files and remove them.

A Window cleaner is a powerful tool and is quite reliable for removing all useless files, and de-fragmenting your computer, making it run faster than before, and completely error free. It is a user-friendly application, though some may not be able to restore deleted files. Depending upon the Window registry cleaner you have opted for, you can either clean all the traces of your activities manually, or fix up a regular schedule for cleaning.

Having a Window cleaner is no longer an option, but a must. To select the best cleaner to suit you, all you need is to go online. A plethora of online stores has a variety of cleaners to choose from.
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